Terms of Service

Acceptance of Terms

By using Orbiting Code's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Offered

Orbiting Code provides the following hosting and development services:

• cPanel Shared Hosting: Web hosting with cPanel control panel access
• VPS Hosting: Virtual private servers with root access
• Custom Programming: PHP application development and consulting

Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Acceptable Use Policy

You agree not to use our services for:

• Illegal activities or content
• Spam, phishing, or unsolicited bulk email
• Malware, viruses, or malicious code
• Resource abuse that affects other users
• Copyright infringement or unauthorized content
• Adult content (except where explicitly permitted)

Violation of this policy may result in immediate account suspension or termination.

Shared Hosting Limitations

Shared hosting accounts are subject to fair usage policies:

• No excessive CPU usage that impacts server performance
• Disk space and bandwidth as specified in your plan
• Maximum file limits and database size restrictions apply
• Backup responsibility is shared between client and host

VPS Hosting Terms

VPS hosting includes:

• Root access and full administrative control
• Dedicated resources as specified in your plan
• Client responsibility for server security and updates
• Technical support for hardware and network issues only

You are responsible for all software configuration, security patches, and data backups on VPS services.

Custom Programming Services

For custom development projects:

• Project scope and deliverables will be defined in a separate agreement
• Payment terms are net 30 days unless otherwise specified
• Source code ownership transfers upon full payment
• Ongoing maintenance requires a separate support agreement

All custom work is performed to industry standards with professional best practices.

Payment and Billing

Payment terms:

• Hosting services are billed in advance
• Custom programming is billed upon completion or per milestone
• Late payments may result in service suspension
• Refunds are provided according to our refund policy

All prices are subject to change with 30 days notice.

Data Backup and Recovery

While we perform regular system backups, you are responsible for maintaining your own backups of critical data. We cannot guarantee data recovery in all circumstances and recommend regular off-site backups.

Service Level Agreement

We strive to maintain:

• 99.9% uptime for shared and VPS hosting
• Technical support Monday-Saturday 8:00-6:00 via phone and email
• Response times of 4 hours for critical issues
• Planned maintenance with advance notice

Limitation of Liability

Our liability is limited to the amount paid for services in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages. This limitation applies to all services including hosting and custom development.

Termination

Either party may terminate services with 30 days written notice. We reserve the right to immediately terminate accounts that violate these terms or engage in illegal activities.

Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email and posted on our website. Continued use of services constitutes acceptance of modified terms.

Contact Information

For questions about these terms, contact us: